Terms and Conditions

We are specialists in body panels and accessories for Land Rover® models and are an independent company with no association with Jaguar Land Rover® and as such can offer great value on all of our parts

We are passionate about quality and will not let a part go out if we wouldn't be proud to fit it to one of our own Land Rover® vehicles

All of our parts are great quality aftermarket parts, not genuine Land Rover®, unless specifically stated otherwise in the description.

Because of this, we can supply parts that have been for a long time obsolete at the main dealers and also at a reasonable price

Land Rover® is a registered trademark of Jaguar Land Rover Limited

PLEASE NOTE WE DO NOT COVER FOR DAMAGE TO BODY PANELS SENT ABROAD (OUTSIDE OF UK). THIS IS BECAUSE COURIERS DO NOT COVER FOR BODY PANELS SENT ABROAD SO UNFORTUNATELY WE HAVE TO PASS THIS ON. THEREFORE BODY PANELS ARE BOUGHT AT THE BUYERS OWN RISK. ALSO IT DOES NOT MATTER WHETHER YOU THINK THE DAMAGE IS CAUSED BEFORE SENDING OR WHILE WITH THE COURIER. WE ARE NOT LIABLE FOR ANY DAMAGE. IF YOU DO NOT AGREE TO THIS PLEASE DO NOT NOT PROCEED WITH A PURCHASE.
The finish body panels come in is only a protective coating for storage and as a general base coat before prep work and painting. it is not a final finish coating as body panels are meant to be painted a body colour. There may be blemishes, marks, scratches, missed areas or faults with coatings that will need to be taken on board as part of the standard prep work you need to do on any body panel before painting the body colour. This is standard practice with any replacement body panel for any type of vehicle

None of our items come with fitting instructions unless specifically stated. When buying an item we assume you have the correct knowledge and ability of how to fit an item or can give it to someone who does (ie mechanic or garage etc). Professional fitting is recommended with every part

All body panels need to be painted body colour. Body panels, depending on supply and batch, may come in different colour to what is in the photos on the website. The coating body panels come in is merely a primer / storage coating which you need to paint.
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Body panels must be trial fitted before painting. This is standard industry practice and means any issues with fitment are brought to light before painting.
We cannot accept back any items which have already been painted and we do not cover for any additional costs associated with the fitting of the item such as, but not limited to: labour time, labour costs, painting or removal costs etc.

When fitting replacement body panels to Land Rover models , it may be necessary to pull and twist panels into shape for a perfect fit onto your land rover. Each Land Rover is hand built and varies slightly which is why this is standard procedure with such vehicles. When replacing front doors, the alignment of the bulkhead may need adjusting to suit the door. This is what is done at the factory when the land rover was built as new as part of the fitting process. To fit items, holes may need to be added or elongated or general fettling required

The photos used on the website is for reference only. Unless the finish or feature is specifically stated, parts may come in a different finish or come slightly different than what is in the photo.

Please do not book in any work to be done at a garage unless you actually have the items in your possession as items can sometimes take a bit longer than expected or can get held up in the postal system. If you do so this is done at your own risk and we accept no responsibility for any losses incurred.

Part numbers on our website are for reference purposes only and should not be used to indicate brand or manufacturer. Please email us if in doubt

In rare occasions, it may arise that certain parts of your order may be out of stock with our suppliers with no ETA. If it is not available within a reasonable amount of time we will refund the missing part and despatch the rest of your order. If the missing part is due in stock within a reasonable amount of time we will email to let you know if you wish to wait the additional time.

If you are outside of the UK and importing goods from us into your country, you are liable for any import taxes and duties applicable.



Sp and SP panels are trading names of JWP Trading Limited. Registered Company number: 11322435

RETURNS

Reasons for Returns

You can return products to JWP Trading Limited for various reasons. This policy outlines these scenarios and the procedures to follow.

General Return Guidelines

  • Unwanted Items: Return unused items in original packaging within 30 days of dispatch for a full refund. Note: Genuine Land Rover parts must be returned unopened within 7 days for a full refund. A 15% surcharge applies to parts not meeting these conditions.
  • Carriage Costs: Return shipping costs are the customer's responsibility. JWP trading can arrange pickups, with charges passed to the customer.
  • Shipping Method: Use a registered postal service for returns. JWP trading is not responsible for lost returns.
  • Non-stocked Genuine Land Rover parts: Must be returned unopened within 7 days of receipt for a full refund. Returns after this timescale cannot be accepted.

Damaged or Incorrect Items

  • Damaged on Delivery: Items visibly damaged on delivery can be returned for a refund or exchange if signed for as damaged. Please Notify JWP Trading Limited immediately upon receipt. Claims for goods signed for in good condition cannot be accepted.
  • Damage to body panels Sent Outside of the UK: Sadly we do not cover for damage to body panels sent outside of the UK. This is because the couriers do not cover for them so these are bought at buyers own risk
  • Report Timeframe: Any visible damage in your order must be reported within 7 days of delivery. This allows us to address and rectify the issue promptly.
  • Quality Issues: Report parts that are not as described within 1 week (7 days). Replacement parts would be dispatched after the original parts are returned.
  • Incorrect Items: In the rare case of incorrect item dispatch, you must report this within one week (7 days) for a full refund or exchange. We will require photographic evidence of the incorrect item. Replacements would be sent after receiving the returned item.
  • Missing Items: Report any shortages within one week (7 days). This period allows us to quickly verify the pick note and cross-check our physical stock, ensuring a prompt resolution of any discrepancies


Damaged or Incorrect Items Replacement Policy

  • Standard Process: Replacements are sent after receiving the returned item.
  • Exceptional Circumstances: For urgent cases, JWP Trading Limited can dispatch replacements immediately, with a charge that is refunded upon receipt of the returned item.
  • Important: Use a postal service that is full tracked and signed for


Warranty Returns

All parts supplied by JWP Trading Limited are covered by a 12-month warranty. Below are the detailed terms and procedures associated with our warranty:

  • Duration: JWP Trading Limited parts come with a 12-month warranty, starting from the receipt date by the customer.
  • Scope: Warranty returns include all parts suspected to be faulty or that have failed upon fitment, as well as those suspected to have failed within the 12-month warranty period.
  • Limits to liability: Body panels must be fitted prior to painting to ensure fit
    We cannot accept any parts back if they have been painted and/or modified.
  • Coverage: The warranty covers only the item sold. Damage, labour costs or any other costs incurred from fitting the item are not covered.
  • Process: Parts returned under warranty are subject to inspection and testing, and will be returned to the supplier/manufacturer for this. The timescale for this process can vary, and sometimes can take a long time. JWP Trading Limited is not liable for consequential losses.
  • Investigation Requirement: Due to the complexity of vehicle parts, suspected faults necessitate a thorough investigation. Immediate refunds or replacements are not possible for parts declared faulty without a detailed examination, and it is with the supplier the final decision lies. Faults can arise from various external factors unrelated to the part's manufacturing quality.

Replacement Policy for Warranty Parts

  • Faulty Parts: If a part is deemed faulty based on the manufacturer's assessment, JWP Trading Limited will replace it free of charge. Alternatively, customers can opt for a refund if they prefer.
  • Urgency Option: In cases where customers urgently need a replacement, they have the option to purchase a new part while awaiting the decision. If the original part is confirmed as faulty, the part would be refunded against the original payment method.


Please note the collection of parts and delivery of replacement parts can only be done to and from the country JWP Trading has delivered to. If JWP Trading Limited have delivered to a UK address and the customer subsequently takes it to another country, JWP Trading Limited is only liable to arrange collection and/or replacement to and from the country JWP Trading Limited has delivered to. If the customer has arranged their own delivery, the sale is done under standard FOB shipping terms and JWP Trading Limited is only liable for collection and replacement from the UK.

Please note: We are not liable, in any situation, for any consequential or indirect losses, including but not limited to labour, fitting charges, or loss of earnings due to incorrect, damaged, or delayed items.

For any queries or to initiate a return, please contact our support team at [email protected]