How do I return an item?

RETURNS

Reasons for Returns

You can return products to JWP Trading Limited for various reasons. This policy outlines these scenarios and the procedures to follow.

General Return Guidelines

  • Unwanted Items: Return unused items in original packaging within 30 days of dispatch for a full refund. Note: Genuine Land Rover parts must be returned unopened within 7 days for a full refund. A 15% surcharge applies to parts not meeting these conditions.
  • Carriage Costs: Return shipping costs are the customer's responsibility. JWP trading can arrange pickups, with charges passed to the customer.
  • Shipping Method: Use a registered postal service for returns. JWP trading is not responsible for lost returns.
  • Non-stocked Genuine Land Rover parts: Must be returned unopened within 7 days of receipt for a full refund. Returns after this timescale cannot be accepted.

Damaged or Incorrect Items

  • Damaged on Delivery: Items visibly damaged on delivery can be returned for a refund or exchange if signed for as damaged. Please Notify JWP Trading Limited immediately upon receipt. Claims for goods signed for in good condition cannot be accepted.
  • Damage to body panels Sent Outside of the UK: Sadly we do not cover for damage to body panels sent outside of the UK. This is because the couriers do not cover for them so these are bought at buyers own risk
  • Report Timeframe: Any visible damage in your order must be reported within 7 days of delivery. This allows us to address and rectify the issue promptly.
  • Quality Issues: Report parts that are not as described within 1 week (7 days). Replacement parts would be dispatched after the original parts are returned.
  • Incorrect Items: In the rare case of incorrect item dispatch, you must report this within one week (7 days) for a full refund or exchange. We will require photographic evidence of the incorrect item. Replacements would be sent after receiving the returned item.
  • Missing Items: Report any shortages within one week (7 days). This period allows us to quickly verify the pick note and cross-check our physical stock, ensuring a prompt resolution of any discrepancies


Damaged or Incorrect Items Replacement Policy

  • Standard Process: Replacements are sent after receiving the returned item.
  • Exceptional Circumstances: For urgent cases, JWP Trading Limited can dispatch replacements immediately, with a charge that is refunded upon receipt of the returned item.
  • Important: Use a postal service that is full tracked and signed for


Warranty Returns

All parts supplied by JWP Trading Limited are covered by a 12-month warranty. Below are the detailed terms and procedures associated with our warranty:

  • Duration: JWP Trading Limited parts come with a 12-month warranty, starting from the receipt date by the customer.
  • Scope: Warranty returns include all parts suspected to be faulty or that have failed upon fitment, as well as those suspected to have failed within the 12-month warranty period.
  • Limits to liability: Body panels must be fitted prior to painting to ensure fit
    We cannot accept any parts back if they have been painted and/or modified.
  • Coverage: The warranty covers only the item sold. Damage, labour costs or any other costs incurred from fitting the item are not covered.
  • Process: Parts returned under warranty are subject to inspection and testing, and will be returned to the supplier/manufacturer for this. The timescale for this process can vary, and sometimes can take a long time. JWP Trading Limited is not liable for consequential losses.
  • Investigation Requirement: Due to the complexity of vehicle parts, suspected faults necessitate a thorough investigation. Immediate refunds or replacements are not possible for parts declared faulty without a detailed examination, and it is with the supplier the final decision lies. Faults can arise from various external factors unrelated to the part's manufacturing quality.

Replacement Policy for Warranty Parts

  • Faulty Parts: If a part is deemed faulty based on the manufacturer's assessment, JWP Trading Limited will replace it free of charge. Alternatively, customers can opt for a refund if they prefer.
  • Urgency Option: In cases where customers urgently need a replacement, they have the option to purchase a new part while awaiting the decision. If the original part is confirmed as faulty, the part would be refunded against the original payment method.


Please note the collection of parts and delivery of replacement parts can only be done to and from the country JWP Trading has delivered to. If JWP Trading Limited have delivered to a UK address and the customer subsequently takes it to another country, JWP Trading Limited is only liable to arrange collection and/or replacement to and from the country JWP Trading Limited has delivered to. If the customer has arranged their own delivery, the sale is done under standard FOB shipping terms and JWP Trading Limited is only liable for collection and replacement from the UK.

For any queries or to initiate a return, please contact our support team at [email protected]