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Terms and Conditions We are
specialists in body panels and accessories for Land Rover® models and
are an independent company with no association with Jaguar Land Rover® and as
such can offer great value on all of our parts We are
passionate about quality and will not let a part go out if we wouldn't be proud
to fit it to one of our own Land Rover® vehicles All of our
parts are great quality aftermarket parts, not genuine Land Rover®, unless
specifically stated otherwise in the description. Because of
this, we can supply parts that have been for a long time obsolete at the main
dealers and also at a reasonable price Land Rover®
is a registered trademark of Jaguar Land Rover Limited PLEASE NOTE WE DO NOT COVER
FOR DAMAGE TO BODY PANELS SENT ABROAD (OUTSIDE OF UK). THIS IS BECAUSE COURIERS
DO NOT COVER FOR BODY PANELS SENT ABROAD SO UNFORTUNATELY WE HAVE TO PASS THIS
ON. THEREFORE BODY PANELS ARE BOUGHT AT THE BUYERS OWN RISK. ALSO IT DOES NOT
MATTER WHETHER YOU THINK THE DAMAGE IS CAUSED BEFORE SENDING OR WHILE WITH THE
COURIER. WE ARE NOT LIABLE FOR ANY DAMAGE. IF YOU DO NOT AGREE TO THIS PLEASE
DO NOT NOT PROCEED WITH A PURCHASE. Our key business is mail
order. We despatch parcels worldwide on a daily basis. Here is a guide to some
of the services we offer. If you are requiring delivery to a country not shown
or require a service not featured please contact us by email to
ask-sp@outlook.com Delivery Pricing Unfortunately
our online facility is unable to calculate the number of parcels required to
ship an order. This may result in us contacting you with extra carriage
charges. UK MAINLAND £6.50 (exc VAT) Orders are always shipped at
the first opportunity. If an item is not in stock it may be necessary to order
that item from one of our suppliers before it can be dispatched. In which case
delivery's can be delayed. If we are unable to supply items you have ordered
due to them being out of stock we will contact you. We will do this to inform
you the items are out of stock and reassure payment has not been taken. (It is
our policy not to charge for goods until stock has been confirmed). We also do
this to see if an alternative item would be suitable. We aim to dispatch all on line
orders placed before 12.00 noon on the same day. In some cases this may not be
possible due to nil-stocks or due to the complexity of the item requiring
packaging (doors etc). Although most items will arrive withing a day or so some
items can take upto 3-5 working days. Delivery to certain
AB postcodes will not cost any extra but may take a day or so longer than other
postcodes due to being on a slower service by the couriers. We would
rather take a bit more time enuring an item is correctly packaged to ensure an
item doesnt get damaged rather than rush packaging and therefore have the
customer recieving a damaged part. It is incumbent on the customer to be ready
to receive their order when the courier arrives. Please contact us if you can't
be in on certain dates for delivery as we can pinpoint delivery days for you
that suit you best. Also we cna post to any address you want such as your works
adress or somewhere where you know someone will be in to take delivery. HIGHLANDS AND ISLANDS We send a great deal to
the Highlands and Islands and delivery charges vary
depending on weight. we will notify any customer incurring a surcharge
immediately and offer the best, and cheapest, possible delivery
method. Delivery to certain AB postcodes will not cost any extra but may
take a day or so longer than other postcodes due to being on a slower service
by the couriers. Delivery to all islands and the following post codes will
incur a surcharge
Please
note,we make no profit from delivery and any surcharges are merely passed on
from the carrier to the customer. OVERSEAS (EUROPE)
& Rest of the World Please contact us
by email detailing the items you wish to order and to where you wish them to be
sent to receive a tailor made postage quote. We do this as opposed to offering
a flat rate service like many of our competitors to ensure the cheapest and
most effective option for your specific order is used Orders sent outside of the UK normally arrive within 7- 10 working days
but can take a bit longer if items get delayed in the post so please give it at
least this time period to give your item chance to arrive before querying where
your item is. If your item does not arrive after this time period we will sort
it out in a way the customer chooses. Below is a
list of countries with standard delivery charges. Please note all are flat-rate
charges for a non-express delivery providing the goods can be packed in one
parcel and do not exceed 1.7m in length and 30kg. Any further parcels will
result in us contacting the customer as these apply as a cost per parcel, not
per order – all are plus VAT where applicable. Any import duties and/or taxes that
ae applicable in the buyers country are the responsibility of the buyer to pay. Returns There are a multitude of
reasons why you may wish to return or cancel your order, and we have a flexible
returns policy to help make things more convenient. ORDER
CANCELLATIONS You are free to cancel your
order at any time and for any reason before it is dispatched. We do not take
payment until the moment of dispatch and so refunds are not normally necessary
when an order is cancelled. To cancel your order we need explicit instructions
from the person who placed the order either by Email or by phone. An order may not be cancelled
after it has been dispatched or while it is in transit, but must be treated as
a return. In this eventuality a refund will be provided when the goods are
returned to us. ORDER
RETURNS The vast majority of returns
fall into one of four categories, each of which must be treated in a slightly
different manner: ·Unwanted or otherwise unsuitable goods ·Damaged or defective goods ·Broken goods under warranty ·Incorrect goods dispatched Unwanted or unsuitable goods: You are free to return
unwanted goods or incorrectly ordered goods in new & unused condition
within 7 days after delivery. After this period it will be down to our own
discretion. You will be entitled to your choice of an exchange or a full refund
to the original payment card. The customer must meet the cost of returns
postage for unwanted or incorrectly ordered goods. We cannot accept
responsibility for goods in returns transit, and so we recommend that you use
registered post or an otherwise insured method. If an item is returned and has
been damaged in transit we cannot refund and you must take the claim up with
your own carrier. A handling charge of 20% will be levied from any refund for
unwanted items or incorrectly ordered items. Damaged or defective goods:
The Company may dismiss any claim which does not
adhere to the above criteria, so please make sure you inspect your parcel
within 24 hours of delivery as this is a requirement of the courier company;
not us, so unfortunately we are unable to help you in these circumstances if we
aren't notified within 24 hours. You are free to return damaged or defective
goods in new & unused condition for 30 days after delivery. You will be
entitled to your choice of an exchange or a full refund to the original payment
card. we will meet the cost of returns postage for defective goods. If you are
outside of the UK the customer must pay for return postage costs. If you are in
the UK we can arrange for a courier pickup of the goods or we can refund your
postage expenses (within reasonable limits) upon return delivery. Please note
that the warranty given by both us and the manufacturers of our products will
only cover parts. Labour charges and other costs are not covered. Broken goods under warranty: You are free to return broken
goods under a warranty claim for the full warranty period after delivery. Your
goods may be repaired or replaced, or you may be offered a refund depending on
the decision of the manufacturer. We will send the goods to the manufacturer
for assessment but the final decision lies with the manufacturer and you may
have to wait for their tests to be completed. The customer must meet the cost
of returns postage for warranty claims. We cannot accept responsibility for goods
in returns transit, and so we recommend that you use registered post or an
otherwise insured method. Please note that the warranty given by both usand the
manufacturers of our products will only cover the cost of the parts. Labour
charges and other costs incurred are not covered. Incorrect goods despatched: Occasionally the wrong item is sent to a customer. You are free to
return these goods in new & unused condition for 30 days after delivery.
You will be entitled to your choice of an exchange for the correct item or a
full refund. If you have been mischarged, we will correct the discrepancy. we
will meet the cost of returns postage for defective goods. We can arrange for a
courier pickup of the goods or we can refund your postage expenses (within
reasonable limits) upon return delivery. Please note we will only cover the
value of return postage costs from the address we have sent the items to. If
the items are not checked upon delivery and subsequently sent to another
address or country, we will not be liable for the value of the return postage
costs from that address. IMPORTANT: Exchanges will only be made
where the same item is available in stock at the same price as the original.
Items bought at special offer prices cannot be subsequently exchanged for identical
items on sale at higher prices. If an item is not available a full refund may
be the only option. Where a full refund is the
suitable course of action we have a statutory obligation to refund payment to
the card used to pay originally within 30 days of the return of the goods.
However we do not believe it is right to hold your money for longer than
necessary and so a refund will be provided as soon as possible. IMPORTANT: Refunds are
processed by credit & debit card companies less quickly than sales. A
refund may take up to 10 days to appear on your statement after it has been authorised. EXCHANGES
PROCEDURE If you are returning goods for
an exchange we would normally have to wait for the goods to arrive with us and
inspect them before we can send out the replacement. However we recognise that
sometimes and exchange must be made quickly and so we can send out a
replacement immediately. We must take payment for the replacement but as soon
as the return arrives we will give you a refund on that cost. ·Goods have been used ·Goods are soiled ·Goods have an odour i.e. smoke
·Goods
are damaged as a result of misuse or ill-treatment |