Terms and Conditions

We are specialists in body panels and accessories for Land Rover® models and are an independent company with no association with Jaguar Land Rover® and as such can offer great value on all of our parts

We are passionate about quality and will not let a part go out if we wouldn't be proud to fit it to one of our own Land Rover® vehicles

All of our parts are great quality aftermarket parts, not genuine Land Rover®, unless specifically stated otherwise in the description.

Because of this, we can supply parts that have been for a long time obsolete at the main dealers and also at a reasonable price

Land Rover® is a registered trademark of Jaguar Land Rover Limited

PLEASE NOTE WE DO NOT COVER FOR DAMAGE TO BODY PANELS SENT ABROAD (OUTSIDE OF UK). THIS IS BECAUSE COURIERS DO NOT COVER FOR BODY PANELS SENT ABROAD SO UNFORTUNATELY WE HAVE TO PASS THIS ON. THEREFORE BODY PANELS ARE BOUGHT AT THE BUYERS OWN RISK. ALSO IT DOES NOT MATTER WHETHER YOU THINK THE DAMAGE IS CAUSED BEFORE SENDING OR WHILE WITH THE COURIER. WE ARE NOT LIABLE FOR ANY DAMAGE. IF YOU DO NOT AGREE TO THIS PLEASE DO NOT NOT PROCEED WITH A PURCHASE.

The finish body panels come in is only a protective coating for storage and as a general base coat before prep work and painting. it is not a final finish coating as body panels are meant to be painted a body colour. There may be blemishes, marks, scratches, missed areas or faults with coatings that will need to be taken on board as part of the standard prep work you need to do on any body panel before painting the body colour. This is standard practice with any replacement body panel for any type of vehicle.

When fitting replacement body panels to Land Rover models , it may be necessary to pull and twist panels into shape for a perfect fit onto your land rover. Each land rover is hand built and varies slightly which is why this is standard procedure with such vehicles. When replacing front doors, the alignment of the bulkhead may need adjusting to suit the door. This is what is done at the factory when the land rover was built as new as part of the fitting process.

Please do not book in any work to be done at a garage unless you actually have the items in your possession as items can sometimes take a bit longer than expected or can get held up in the postal system. If you do so this is done at your own risk and we accept no responsibility for any losses incurred.

Part numbers on our website are for reference purposes only and should not be used to indicate brand or manufacturer. Please email us if in doubt


Returns

There are a multitude of reasons why you may wish to return or cancel your order, and we have a flexible returns policy to help make things more convenient.

ORDER CANCELLATIONS

You are free to cancel your order at any time and for any reason before it is dispatched. We do not take payment until the moment of dispatch and so refunds are not normally necessary when an order is cancelled. To cancel your order we need explicit instructions from the person who placed the order either by Email or by phone.

An order may not be cancelled after it has been dispatched or while it is in transit, but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.

ORDER RETURNS

The vast majority of returns fall into one of four categories, each of which must be treated in a slightly different manner:

·Unwanted or otherwise unsuitable goods

·Damaged or defective goods

·Broken goods under warranty

·Incorrect goods dispatched

Unwanted or unsuitable goods:

You are free to return unwanted goods or incorrectly ordered goods in new & unused condition within 7 days after delivery. After this period it will be down to our own discretion. You will be entitled to your choice of an exchange or a full refund to the original payment card. The customer must meet the cost of returns postage for unwanted or incorrectly ordered goods. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. If an item is returned and has been damaged in transit we cannot refund and you must take the claim up with your own carrier. A handling charge of 20% will be levied from any refund for unwanted items or incorrectly ordered items.

Damaged or defective goods:


For Items that have been damaged in transit we must be notified within 24 hours of the delivery date to be able to fulfil our couriers requirments for a claim. Parcels must be inspected before signing for them and signed as "DAMAGED" if found to be damaged or you can refuse if necessary . Parcels must be signed as damaged and you must notify us within 24 hours to meet the criteria to fulfil a claim.
Once items have been delivered, please contact us and wait for instruction from us on how to proceed and for authorisation to return. (this is so we can find the best solution to the issue)

Please note that for orders of body panels going outside of the UK we canot accept liability for damages as the couriers do not pay out. We do package items very well and get very few damages but due to the fragile nature of the items some damage may occur when sending overseas.

The Company may dismiss any claim which does not adhere to the above criteria, so please make sure you inspect your parcel within 24 hours of delivery as this is a requirement of the courier company; not us, so unfortunately we are unable to help you in these circumstances if we aren't notified within 24 hours.

You are free to return damaged or defective goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange or a full refund to the original payment card. we will meet the cost of returns postage for defective goods. If you are outside of the UK the customer must pay for return postage costs. If you are in the UK we can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery. Please note that the warranty given by both us and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered.

Broken goods under warranty:

You are free to return broken goods under a warranty claim for the full warranty period after delivery. Your goods may be repaired or replaced, or you may be offered a refund depending on the decision of the manufacturer. We will send the goods to the manufacturer for assessment but the final decision lies with the manufacturer and you may have to wait for their tests to be completed. The customer must meet the cost of returns postage for warranty claims. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. Please note that the warranty given by both usand the manufacturers of our products will only cover the cost of the parts. Labour charges and other costs incurred are not covered.

Incorrect goods despatched:

Occasionally the wrong item is sent to a customer. You are free to return these goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange for the correct item or a full refund. If you have been mischarged, we will correct the discrepancy. we will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery. Please note we will only cover the value of return postage costs from the address we have sent the items to. If the items are not checked upon delivery and subsequently sent to another address or country, we will not be liable for the value of the return postage costs from that address.

IMPORTANT:

Exchanges will only be made where the same item is available in stock at the same price as the original. Items bought at special offer prices cannot be subsequently exchanged for identical items on sale at higher prices. If an item is not available a full refund may be the only option.
All goods must be returned in new & unused condition unless a warranty claim is being made. We reserve the right to refuse returned goods if necessary. Reasons may include:

Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 30 days of the return of the goods. However we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.

IMPORTANT: Refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised.

EXCHANGES PROCEDURE

If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we recognise that sometimes and exchange must be made quickly and so we can send out a replacement immediately. We must take payment for the replacement but as soon as the return arrives we will give you a refund on that cost.

·Goods have been used

·Goods are soiled

·Goods have an odour i.e. smoke

·Goods are damaged as a result of misuse or ill-treatment

Sp and SP panels are trading names of JWP Trading Limited. Registered Company number: 11322435